Orders are processed Monday through Friday and are shipped in 3-5 working days, excluding weekends and public holidays. Tracking information is sent via email on the day that orders are shipped out.
HONG KONG SHIPPING
We charge a flat rate of $5 for all domestic orders. We use S.F Express/ Hong Kong Post, which provides you with a unique tracking code for your package that can be tracked online. Both local delivery couriers arrive within 1-2 business days from the date your order has been shipped.
Free Shipping is valid for orders that total $60 USD or more, excluding the cost of shipping and that are being delivered to a Hong Kong shipping address. Free shipping for these orders is automatically applied during the checkout process and are shipped via S.F Express/ Hong Kong Post.
We use Fedex Priority shipping services. Express shipping time is 1-3 working days. Please note that the shipping time frames listed do not include customs processing delays which are unfortunately out of our control. Please also note that business days do not include weekends or national public holidays.
Free International Shipping is valid for orders that total $100 USD or more. Free shipping for these orders is automatically applied during the checkout.
We ship worldwide, excluding Algeria, Albania, Guatemala, Iran, Morocco, Nicaragua, North Korea, Serbia, Sudan, Syria, Tunisia, Ukraine and Yemen.
INTERNATIONAL TAXES AND CUSTOMS CHARGES
International customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. We are not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
If you have any questions or concerns regarding import taxes and customs duties, please contact our Customer Care team prior to placing your order.